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Shift Leader
2 months ago
At Stelfox Inc, we are seeking a highly motivated and experienced Shift Leader to join our team. As a Shift Leader, you will play a critical role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of employees to achieve our goals.
Key Responsibilities:- Customer Satisfaction: Ensure that all customers receive a positive experience, with a focus on ensuring consistent customer satisfaction.
- Team Management: Lead and manage a team of employees, providing guidance, support, and feedback to ensure they are meeting their responsibilities.
- Operational Excellence: Execute the Manager-In-Charge (MIC) Success Routine, ensuring that all responsibilities under People, Customers, and Service are completed.
- Food Safety and Quality: Ensure that all food safety and quality standards are met, including ensuring that all employees follow proper food handling and preparation procedures.
- Conflict Resolution: Resolve customer complaints quickly and effectively, while maintaining positive customer relations.
- Education: High school diploma or equivalent required.
- Experience: At least 1 year of experience in a leadership role, preferably in the food service industry.
- Skills: Strong communication and leadership skills, with the ability to work effectively in a fast-paced environment.
- Availability: Ability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.