Customer Experience Ambassador
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Ambassador at Comfort Inn Campbellton. This is an excellent opportunity for someone who is passionate about delivering exceptional guest experiences and wants to be part of a dynamic team.
About the Role:The successful candidate will be responsible for representing the hotel to guests throughout their stay, determining reservation status, and identifying their duration of stay. They will also process payments, provide top-notch customer service, and work closely with housekeeping and maintenance teams to ensure room status reports are up-to-date.
Duties and Responsibilities:- Create a warm and welcoming environment for our guests.
- Register guests and assign rooms, accommodating special requests whenever possible.
- Complete pre-registration and blocking of rooms for reservations/guest arrival.
- Understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
- Know room locations, types, and rates.
- Use suggestive selling techniques to promote other services.
- Coordinate room status updates with housekeeping.
- Process guest check-outs.
- Post and file all charges.
- Work closely with all departments to improve service delivery.
- Use proper telephone etiquette.
- Excellent communication skills in English.
- Must be able to speak, read, write, and understand primary language(s) used in the workplace.
- Excellent organizational, interpersonal, and administration skills.
- Proficient or familiar with computerized systems.
- Demonstrated knowledge of guest service and desire to exceed expectations.
- Presentation of a high degree of professional work ethic and image.
- High school graduate or equivalent.
The estimated salary for this role is $18-22 per hour, based on industry standards and location. The hourly rate may vary depending on experience and qualifications. We offer a competitive benefits package, including health, dental, and vision coverage, as well as opportunities for career growth and development.
About Us:Inn Vest Hotels is an inclusive employer committed to creating a diverse and welcoming work environment. We welcome applications from individuals with disabilities and provide accommodations upon request. Join our team and become part of a company that values its employees and strives to deliver exceptional guest experiences.
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