Customer Service Ambassador
3 weeks ago
A Career at NTT Data Means:
- Having Ongoing Opportunities to Grow Your Career
- Being Part of a Global Organization Where You Can Belong
- Making a Difference in Your Clients', Colleagues', and Communities'
As a Bilingual Customer Service Representative, you will be the first point of contact for customers in English or French. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner.
The salary for this position is estimated at $16.20 - $19.90 per hour based on industry standards and market conditions.
Responsibilities:
- Deliver First-Class Service by Accurately Assessing and Responding to Customer Needs
- Fulfill Customer Requests, Respond to Inquiries/Complaints Demonstrating Due Attention to Customer Care and a Professional Approach at All Times
- Respond to Complex Customer Inquiries and Complaints in a Highly Informed, Accurate and Responsible Manner in Accordance with Resources Provided
- Maintain Strict Confidentiality at All Times and Adhere to Legislation and Service Guidelines on the Use of Data
Requirements:
- Demonstrated Passion for Customer Satisfaction Excellence and Prior Experience in an Interactive Customer Service Environment
- Bilingual (English/French) a Requirement
- Strong and Developed Oral and Written Communication Skills, Including Typing, Spelling, and Grammar
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