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Hotel Front Desk Representative

1 month ago

Campbellton, Canada Comfort Inn Campbellton Full time
Overview
The Guest Service Representative role at Comfort Inn Campbellton is an exciting opportunity to deliver exceptional guest experiences and provide a warm welcome to our hotel. As part of our team, you will be responsible for ensuring the smooth operation of our front desk, handling guest arrivals and departures, and providing top-notch service to our valued customers.

About Us
At Comfort Inn Campbellton, we pride ourselves on being a leader in the hospitality industry, with a commitment to excellence and customer satisfaction. Our goal is to provide a safe, comfortable, and enjoyable stay for our guests, while also promoting a positive and inclusive work environment for our staff.

Job Description
The successful candidate will be responsible for registering guests, assigning rooms, and processing payments in a timely and efficient manner. They will also be expected to maintain accurate records, communicate effectively with colleagues and guests, and adhere to established policies and procedures. Additionally, they will be required to perform administrative tasks, such as completing pre-registration and blocking of rooms for reservations/guest arrival.

Responsibilities
- Create a welcoming environment for our guests
- Register guests and assign rooms, accommodating special requests whenever possible
- Complete pre-registration and blocking of rooms for reservations/guest arrival
- Process guest check-outs
- Post and file all charges to guest, master, and city ledger accounts
- Work closely with all hotel departments to improve service delivery and efficiency

Requirements
- Excellent communication skills in English
- Must be able to speak, read, write, and understand the primary language(s) used in the workplace
- Excellent organizational, interpersonal and administration skills
- Proficient or familiar with computerized systems
- Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
- Present a high degree of professional work ethic and image
- High school graduate or equivalent
- Availability to work day, evening and night shifts any day of the week including weekends and holidays

Benefits
We offer a competitive salary range of $18-$22 per hour, depending on experience, plus benefits and opportunities for advancement within our organization. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional guest experiences, please submit your application today

Location
Comfort Inn Campbellton