Business Customer Service Representative

1 week ago


Yellowknife, Northwest Territories, Canada Northwestel Full time

Job Overview


We are seeking a highly skilled Business Customer Service Representative to join our team at Northwestel. This role will be responsible for providing exceptional customer service to our business clients, ensuring their needs are met and exceeded.


Key Responsibilities:



  • Respond to and resolve customer inquiries in a timely and professional manner.
  • Build and maintain strong relationships with business clients to understand their needs and provide tailored solutions.
  • Process customer requests for products and services, ensuring accurate and efficient fulfillment.
  • Provide first-level support for product and service issues, escalating as necessary to ensure customer satisfaction.
  • Establish and maintain customer accounts, ensuring accurate and up-to-date records.

Requirements:



  • High school diploma or equivalent required; post-secondary education in a related field an asset.
  • Minimum 1-2 years of experience in a customer service role, preferably in a call center environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Proven ability to work in a fast-paced environment, with a strong attention to detail and organizational skills.
  • Intermediate level competency in Microsoft Office, including Word and Excel.

What We Offer:



  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

How to Apply:


If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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