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Front Desk Ambassador

2 months ago

Halifax, Nova Scotia, Canada New Castle Hotels & Resorts Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at New Castle Hotels & Resorts. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Guest Check-In/Check-Out: Welcome and register guests, handle check-in and check-out procedures, and ensure accurate and efficient processing of guest transactions.
  • Front Desk Operations: Manage front desk operations, including handling guest inquiries, resolving issues, and providing information about hotel amenities and services.
  • Communication and Interpersonal Skills: Develop and maintain effective relationships with guests, colleagues, and management, ensuring a positive and respectful work environment.
  • Problem-Solving and Conflict Resolution: Anticipate and resolve guest complaints and issues in a professional and courteous manner, ensuring guest satisfaction and loyalty.
  • Cash Handling and Security: Handle cash and credit transactions, maintain accurate records, and adhere to hotel security policies and procedures.
  • Teamwork and Adaptability: Collaborate with colleagues to achieve team goals, adapt to changing situations, and maintain a positive attitude in a fast-paced environment.
Requirements
  • Education and Experience: High school diploma or equivalent required; previous front desk experience in a hotel or related field preferred.
  • Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to interact with guests and colleagues in a professional and respectful manner.
  • Technical Skills: Proficiency in front office software and systems, with the ability to learn and adapt to new technology.
  • Physical Demands: Ability to stand for long periods, lift up to 20 pounds, and move objects as needed.
What We Offer

New Castle Hotels & Resorts offers a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.