Multilingual Automotive Fixed Operations Software Professional

2 weeks ago

Milton, Ontario, Canada PBS Systems Full time

At PBS Systems, we're changing the way people buy and service cars one dealership at a time. As a Multilingual Automotive Fixed Operations Software Professional, you'll play a crucial role in this journey.



We're seeking an experienced professional with strong communication skills to join our team as a Bilingual Automotive Fixed Ops Software Trainer. This is not a remote work opportunity.



About the Role


  • Provide support and training to new and existing customers on our Dealer Management Software (DMS)
  • Learn and develop an understanding of the PBS software, its processes, and data entry tasks
  • Become an install resource without assistance
  • Demonstrate the ability to prioritize tasks without direction from Team Leads
  • Taking the initiative to learn new products to increase their knowledge
  • Provide excellent support to our customers in our software
  • Work directly with customers and train all sessions in assigned silo and if possible other silos
  • Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
  • Responds to both internal and external training requests in a timely manner
  • Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
  • Create and maintain a positive work environment
  • Knowledge sharing within own silo and others within DTO
  • Maintain documentation and update as processes change within department
  • Willingsness to commitment to an ongoing system of education and cross-training
  • Ensure DTO queue is monitored
  • Customer focus / excellent customer service skills
  • Willingness to go the 'Extra Mile'


What We Offer


  • Internal promotion and growth opportunities
  • An education department dedicated to helping you with professional and personal development
  • The opportunity to travel
  • Free parking
  • Staff events
  • $65,000 - 85,000 per year based on experience, plus bonus for product certification up to $4,800 per year
  • Great referral bonus
  • Staff discounts with GM, Dell, Goodlife and more.


About Us

PBS Systems is a leading provider of Dealer Management Software (DMS) to the North American retail automotive industry. With over 30 years of experience, we've established ourselves as a trusted partner for dealerships across the continent.



Requirements


  • Fluent in French and English (speaking, reading, and writing)
  • Experience in the parts or service area of a dealership preferred
  • 1-2 years' previous experience in the automotive industry, dealership environment or PBS is preferred
  • High School Diploma
  • Computer proficient with knowledge of Microsoft Office Suite
  • Strong problem solving & trouble shooting skills
  • Effective time management & organizational skills
  • Strong multi-tasking & prioritization
  • Strong documentation abilities
  • Excellent communication skills
  • Ability to travel within Canada and the USA up to 2 weeks per month; in consequence proof of Covid-19 vaccination, valid passport and/or US visa (if applicable), and valid full class driver's license is required

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