Technical Support Specialist
1 week ago
Job Summary
The Technical Support Analyst is a key member of the IS Department at Kal Tire, responsible for providing technical support and system maintenance for team members across various locations. This role requires strong problem-solving skills, excellent communication, and the ability to work effectively in a team environment.
Key Responsibilities
- Provide technical support and troubleshooting for team member technology devices, tools, and software solutions.
- Install, configure, and maintain Windows desktop images and automate the deployment of images and applications.
- Configure and support workstations, printers, and industrial handheld devices in a Windows networked environment.
- Support VoIP telephony and video conferencing systems.
- Participate in the commissioning of technology infrastructure for corporate office locations and new operational sites.
- Manage and administer team member devices and productivity-related technology solutions.
- Establish and maintain close working relationships with vendors and service providers.
Requirements
- Minimum 2 years' experience providing technical support in a domain environment.
- Experience supporting Windows Operating systems and software deployment.
- Knowledge of business applications and technology standards in an enterprise environment.
- Post-secondary graduate with a degree, diploma, or certificate in computer science or equivalent combination of education, training, and experience.
What We Offer
- Target compensation: $60,480 - $68,727 per year based on experience.
- Clear path for career advancement with wage increases.
- Comprehensive medical and dental benefits.
- Employee Assistance Program.
- Group RRSP/DPSP matching program.
- Discount on tires and mechanical services.
- Positive work culture, opportunities for growth and development, and work-life balance.
Language
English (en-US)
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