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Technical Support Specialist

2 months ago


Vernon, British Columbia, Canada Kaltire Full time
Job Title: Technical Support Analyst

At Kal Tire, we are seeking a highly skilled Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing technical support and system maintenance to our team members.

Key Responsibilities:
  • Provide technical support and system maintenance to team members, including troubleshooting and resolving technical issues.
  • Install, configure, and provide 2nd tier support for team member technology devices, tools, and software solutions.
  • Build and maintain all Windows desktop images according to industry best practices.
  • Automate the deployment of images and applications.
  • Configure and support workstations in a Windows networked environment.
  • Configure and support printers in a Windows networked environment.
  • Configure and support industrial handheld devices.
  • Support VoIP Telephony and Video Conferencing.
  • Install hardware and networking equipment.
  • Participate in the commissioning of the technology infrastructure for corporate office location and new operational locations.
  • Manage and administer team member devices and productivity-related technology solutions.
  • Establish and maintain close working relationships with vendors and service providers.
  • Adhere to the established processes and procedures within the IT Department.
Requirements:
  • Minimum 2 years experience providing technical support in a domain environment.
  • Experience supporting Windows Operating systems.
  • Experience with Software and Operating System Deployment, Computer hardware support, Software support, Thin Clients, and Industrial Windows Mobile Devices.
  • Experience with VoIP telephony systems, TCP/IP-based networks, Switch and router configuration and troubleshooting, and Networked, medium to high volume printers.
  • Experience with Remote Support Software, Call Tracking Software, ITIL, Mobile Device Management, Application Virtualization, and Active Directory.
What We Offer:
  • The target compensation for this role is $60,480 - $68,727 per year based on experience.
  • We offer a clear path for career advancement with wage increases along the way.
  • Comprehensive medical and dental benefits.
  • Employee Assistance Program.
  • A group RRSP/DPSP matching program.
  • Discount on tires and mechanical services.
  • Positive work culture, opportunities for growth and development, and work-life balance.
  • Opportunities for professional development, such as training programs, mentorship, and tuition reimbursement.