Optical Retail Store Manager

4 weeks ago

Ottawa, Ontario, Canada EssilorLuxottica Group Full time
Store Manager Job Description

Job Summary: We are seeking a highly skilled Store Manager to lead our LensCrafters team and deliver exceptional customer experiences.

Key Responsibilities:

  • Lead and manage a high-performing team to achieve sales goals and provide outstanding customer service.
  • Develop and implement strategies to drive store performance, including sales growth, customer engagement, and operational efficiency.
  • Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
  • Ensure all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment.

Requirements:

  • High School graduate or equivalent
  • State licensure (if applicable) and/or ABO Certification in non-licensed states
  • 4+ years management/supervisory experience
  • Comprehensive knowledge from operations, processes and business implications
  • Strong influencing and negotiating skills
  • Team building and management skills
  • Knowledge of current optical theory and merchandise
  • Strong communicator and listener
  • Strong basic math skills (addition, subtraction, multiplication, division)
  • Sales skills
  • Familiarity with cash register, computers and calculators
  • Ability to manage time under aggressive deadlines

Preferred Qualifications:

  • College degree or equivalent
  • LensCrafters Final Inspector Certification
  • LensCrafters Quality, Fitting and Adjusting Program
  • Previous experience in customer service and retail
  • Knowledge of current store merchandise
  • High level of business acumen to include detailed knowledge of LC Dashboard

Benefits:

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Equal Opportunity Employer: We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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