Member Solutions Specialist

3 days ago


Edmonton, Alberta, Canada Tbwa ChiatDay Inc Full time
Job Description:

We are seeking a highly skilled Member Solutions Specialist to join our team at Tbwa Chiat/Day Inc.

Salary Range: $22.24 - $24.46 per hour, depending on experience

This position will support BOTH our Southeast and Aurora branches, providing effective member service for Credit Union of Colorado members by utilizing excellent, in-depth knowledge of company products and services to find the best solutions.

Responsibilities:
  • Consistently build rapport with members, asking questions to uncover their needs, recommending solutions, educating them about our convenient service options, and demonstrating our "here to help" culture.
  • Open new member accounts, service existing accounts, offer tailored solutions to individual member needs, while safeguarding member information.
  • Maintain knowledge in all credit union programs, ensuring exemplary service and accuracy is delivered to all members.
  • Provide deposit, consumer and mortgage loan, and money management services to members.
  • Collaborate across all branches and support departments, facilitating the best and most appropriate solutions for our members.
  • Demonstrate flexibility in assuming various roles and responsibilities, including teller operations, reception, consumer, and mortgage loans.
  • Knowledgeable and effective with all delivery channels, including member-facing, telephone, email, video conferencing, etc.
  • Successfully complete an onboarding plan and display a member-centric approach when serving members.
  • Assume responsibility for personal and professional development through training, collaboration, and teamwork.
Requirements:

Education and Experience: High school diploma or general education degree (GED) required; six months related experience working in a financial retail environment preferred. Two to three years of direct retail sales experience and cash handling preferred.

Skills and Abilities: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Typing and data entry; 10-key calculator. Microsoft Word, Excel, and Outlook; Symitar and DocuSign systems a plus.



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