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Strategic Director, Primary Healthcare Integration

2 months ago

Hamilton, Ontario, Canada Hamilton Family Health Team Full time

About the Role:

The Hamilton Family Health Team is seeking an experienced Strategic Director, Primary Healthcare Integration to join our team. As a key member of our leadership team, you will play a critical role in advancing our strategic plan through the development and implementation of four geographical neighbourhoods across Hamilton.

Key Responsibilities:

  • Develop, implement, and evaluate strategic and operational plans to advance the HFHT's strategic plan.
  • Ensure clinical performance, operational efficiency, patient and staff experience, and the quality of patient care is exceptional.
  • Build collaborative relationships with stakeholders across the health system and the community.
  • Coordinate with the Primary Care Network (PCN) and Community Partners on projects and initiatives that align with the HFHT's Mission and Vision.
  • Ensure that policies, procedures, systems, and accountability measures are in place.
  • Use data to identify opportunities to improve healthcare delivery and accurately forecast and plan for future workforce needs.
  • Champion quality improvement and primary healthcare transformation initiatives.
  • Lead the development and implementation of innovative and creative approaches for delivery of high-quality and efficient healthcare services, to support HFHT strategic themes and effectively address population needs.
  • Engage with internal stakeholders (Physicians, IHPs, Staff) to develop, operationalize, and sustain the integrated healthcare model.
  • Develop and foster joint accountability by developing analytical frameworks and performance dashboards to assess progress on the HFHT's strategic plan and annual business goals and objectives.
  • Allocate resources appropriately to accomplish deliverables outlined in the annual business and strategic plans, identify risk and mitigation strategies, and monitor progress.
  • Oversee the development of policies, processes, and operational supports for the integration and standardization of health programs/services, facility planning, capacity, and achievement of annual business plans.
  • Develop and strengthen external linkages with the PCN, community services, provincial health organizations, other health regions, and other health-related organizations to promote the exchange of information and ideas.
  • Serve as primary liaison for the HFHT with PCNs, Community Planning Tables, and other health associations and organizations as they relate to operational responsibilities.
  • Chair, co-chair, and participate on various multidisciplinary committees, set priorities, assign work, and monitor to ensure members meet deadlines and objectives.
  • Collaborate with Primary Healthcare Managers to establish goals and objectives within the neighbourhoods consistent with HFHT's strategic themes.
  • Promote effective communication within and between neighbourhood teams, so that each team is aware of and understands changes impacting them, the site, the organization, and how those changes will impact delivery of services.
  • Ensure standardization of practice, quality, safety, and efficiency of the integrated healthcare model.
  • Work with Performance/Decision Support to ensure monitoring, development of indicators, and evaluation data is collected and analyzed.
  • Utilize population health data and key indicators to identify systemic variations and patterns in health.
  • Analyze information to seek consensus on priorities and make decisions to design, implement, and evaluate healthcare services and community partnerships.
  • Mediate conflict and seek resolution between stakeholders with the goal of providing seamless care and improving the patient experience.

Requirements:

  • Undergraduate degree in a relevant health-related field required, master's degree preferred.
  • Designation as a Regulated Health Professional and a member in good standing with the relevant professional college or association.
  • Ten (10) years' recent, related experience in progressively responsible leadership positions.
  • Strong leadership experience in healthcare delivery, with preference to primary health settings.
  • Comprehensive understanding of current challenges in healthcare impacting primary care.
  • Strong knowledge of best practices and benchmarks for advancing integrated care.
  • Demonstrated systems/critical thinking skills in conceptualizing new approaches and challenging the status quo to identify issues, solve problems, and design and implement effective changes.
  • Visionary leadership to engage, inspire, and involve stakeholders in complex change initiatives.
  • Comprehensive knowledge of change management and process improvement principles and practices, including Lean thinking.
  • Proven success in fostering collaborative and effective working relationships with stakeholders that promote cooperative goals and contribute to an atmosphere of trust and mutual respect.
  • Exceptional communication skills (verbal and written) to effectively communicate with internal and external audiences at all levels.
  • Superior conflict management skills and expertise to persuade and navigate effective resolution of issues.
  • Excellent organizational and time management skills to effectively work under time pressure to meet deadlines, balance work priorities, and resolve problems in a timely manner.
  • Demonstrated statistical analysis skills and ability to interpret data.
  • Demonstrated ability to attend work on a regular basis is required.