Healthcare Integration Director

4 weeks ago


Hamilton, Ontario, Canada Hamilton Family Health Team Full time

Healthcare Integration Director

Hamilton Family Health Team is seeking an experienced Healthcare Integration Director to advance its strategic plan through the development and implementation of four geographical neighbourhoods across Hamilton.

This role is responsible for ensuring a continuum of connected healthcare services and a coordinated effort across health and social service organizations to improve the patient experience for Hamiltonians.

The ideal candidate will have a comprehensive understanding of current challenges in healthcare impacting primary care and strong knowledge of best practices and benchmarks for advancing integrated care.

Key responsibilities include:

  • Developing, implementing, and evaluating strategic and operational plans.
  • Ensuring clinical performance, operational efficiency, patient and staff experience, and the quality of patient care is exceptional.
  • Building collaborative relationships with stakeholders across the health system and the community.
  • Coordinating with the Primary Care Network (PCN) and Community Partners on projects and initiatives that align with the HFHT's Mission and Vision.
  • Ensuring that policies, procedures, systems, and accountability measures are in place.
  • Using data to identify opportunities to improve healthcare delivery and accurately forecast and plan for future workforce needs.
  • Championing quality improvement and primary healthcare transformation initiatives.
  • Leading the development and implementation of innovative and creative approaches for delivery of high-quality and efficient healthcare services, to support HFHT strategic themes and effectively address population needs.
  • Engaging with internal stakeholders (Physicians, IHPs, Staff) to develop, operationalize, and sustain the integrated healthcare model.
  • Developing and fostering joint accountability by developing analytical frameworks and performance dashboards to assess progress on the HFHT's strategic plan and annual business goals and objectives.
  • Allocating resources appropriately to accomplish deliverables outlined in the annual business and strategic plans, identifies risk and mitigation strategies, and monitor progress.
  • Overseeing the development of policies, processes, and operational supports for the integration and standardization of health programs/services, facility planning, capacity, and achievement of annual business plans.
  • Developing and strengthening external linkages with the PCN, community services, provincial health organizations, other health regions, and other health-related organizations to promote the exchange of information and ideas.
  • Serving as primary liaison for the HFHT with PCNs, Community Planning Tables, and other health associations and organizations as they relate to operational responsibilities.
  • Chairing, co-chairing, and participating on various multidisciplinary committees, sets priorities, assigns work, and monitors to ensure members meet deadlines and objectives.
  • Collaborating with Primary Healthcare Managers to establish goals and objectives within the neighbourhoods consistent with HFHT's strategic themes.
  • Promoting effective communication within and between neighbourhood teams, so that each team is aware of and understands changes impacting them, the site, the organization, and how those changes will impact delivery of services.
  • Ensuring standardization of practice, quality, safety, and efficiency of the integrated healthcare model.
  • Working with Performance/Decision Support to ensure monitoring, development of indicators, and evaluation data is collected and analyzed.
  • Utilizing population health data and key indicators to identify systemic variations and patterns in health.
  • Analyzing information to seek consensus on priorities and makes decisions to design, implement, and evaluate healthcare services and community partnerships.
  • Mediating conflict and seeks resolution between stakeholders with the goal of providing seamless care and improving the patient experience.


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