Delivery Operations Specialist

1 week ago

Québec, Quebec, Canada Fresh Prep Full time

About the Role

We are seeking a highly skilled Delivery Operations Specialist to join our team at Fresh Prep. As a key member of our operations team, you will be responsible for assigning routes to drivers, ensuring timely and efficient delivery of our meal kits to customers.

Key Responsibilities

  • Assign routes to drivers based on a specific day/area according to a weekly game plan and schedule.
  • Use your attention to detail and organizational skills to ensure accurate work.
  • Become a power user with Onfleet, our live dispatch application, to meet timelines and strategic goals.
  • Create delivery routes and update associated internal documents according to procedure and policy.
  • Provide support, address issues, and communicate with drivers in-person or remotely via Slack.
  • Produce and manage the schedule for all contractors in your geography.
  • Monitor delivery efficiency and facilitate communication between drivers and customers as needed.
  • Assist at our local facility on delivery days, representing Fresh Prep and providing a friendly face for our team of local contract drivers.
  • Assist in recruiting and training new drivers.
  • Solve logistics issues and escalate as needed to ensure delivery success in your region.

Requirements

  • College or university degree (preferred), or high school diploma and equivalent experience.
  • 2-4 years of experience in an operational role, demonstrating career progression, including at least 1 year of experience in last-mile delivery and/or delivery logistics.
  • Excellent verbal and written communication skills.
  • Comfortable working in a fast-paced environment and prioritizing tasks as per importance.
  • Tech savvy with fair to good command of Google Suite, particularly spreadsheets, and Slack with an ability to quickly learn new software.
  • Strong track record of delivering results in a challenging environment.
  • Positive, respectful attitude with good people skills.
  • Reliable and available to work a consistent Sunday to Thursday schedule at 40 hours per week.
  • Valid driver's license and own properly insured vehicle.

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