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Professional Collections Specialist
1 month ago
Dentons Canada: A Leader in the Legal Marketplace
We are Dentons, a global law firm dedicated to delivering exceptional results and uncompromising quality to our clients. With over 21,000 individuals in more than 200 offices across 80+ countries, we offer a unique opportunity for professionals to grow their careers and develop their expertise.
As a Collections Specialist, you will play a critical role in our Finance Department, responsible for collections and client services functions across all Dentons Canada offices. This position is scheduled to work Monday to Friday, 9:00 am - 5:00 pm, with flexibility required during peak periods.
This is an excellent opportunity for a bilingual professional (French and English) with three or more years of experience in collections or accounting to join our team. As a seasoned expert, you will be responsible for performing daily collection activities, liaising with lawyers, making collection calls, reviewing accounts, and resolving payment application issues.
To succeed in this role, you must possess strong mathematical and problem-solving skills, proficiency in MS Office (Excel, Word, PowerPoint), and excellent communication skills. Leadership skills, tact, discretion, and diplomacy are also essential for handling sensitive matters.
We offer a comprehensive total rewards package, including competitive salary ($63,500-$75,000 CAD per year, based on location and experience), extended benefits, paid time off, savings plans, fitness subsidy, parental leave top-up, and career development programs. Our inclusive and flexible benefits support the various needs of our people.
Key Responsibilities:
- Perform daily collection activities on assigned portfolio
- Liaise with lawyers regarding their client portfolio and any AR balances
- Make collection calls to clients in a professional manner while maintaining customer relations
- Review and monitor assigned accounts on a daily basis and all applicable collection reports
- Take actions to encourage timely payments
- Assist with the identification and application of payment receipts via wire, cheque, credit card, EFT, etc.
- Resolve any client billing and payment application issues to facilitate collection of outstanding AR in a timely manner
- Identify issues attributing to account delinquency and discuss them with management
- Provide timely follow-up on payment arrangements
- Assist with the reconciliation of high-value and complex accounts & management of high-risk balances
- Provide assistance/backup support as required to others in the Finance Department
- Other special projects as required
Requirements:
- Bilingual in French and English, both in written and verbal formats;
- Three (3) or more years of experience working in a collections or accounting role;
- Diploma or Bachelor's degree in Finance or equivalent;
- Prior experience with ARCS and/or Elite 3E preferred;
- Strong working knowledge of collections processes / procedures;
