High-Tech Customer Success Manager

2 weeks ago


Richmond Hill, Ontario, Canada Agentnoon Inc. Full time

We are seeking a highly skilled and experienced Customer Success Manager to join our team at Agentnoon Inc. This role is ideal for a motivated individual with a passion for delivering exceptional customer experiences.

About the Role

This position involves being the primary point of contact for our customers, ensuring they achieve maximum value from our products and services. You will be responsible for maintaining regular communication with customers, providing support, answering questions, and ensuring they are fully utilizing our offerings.

Key Responsibilities
  • Maintain regular contact with customers, providing support, answering questions, and ensuring they are fully utilizing our products and services.
  • Conduct product training sessions, both one-on-one and in group settings, to help customers maximize their understanding and usage of our offerings.
  • Act as the primary contact for any software issues or bugs reported by customers. Work closely with the Product team to ensure timely resolution of these issues.
  • Manage the overall implementation of our products across enterprise customers, ensuring smooth deployment and adoption of the software.
Requirements
  • Bachelor's degree in Business, Marketing, or a related field.
  • Minimum 5 years of experience in customer success, account management, or a related role.
  • Minimum 2 years experience in Consultancy.
  • Obsessed with great UI/UX.
  • Love to code, and understand that shipped code is better than perfect code.
Salary Information

The estimated annual salary for this role is $120,000 - $150,000 based on industry standards and location.



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