Intake Support Specialist

1 week ago

Vancouver, British Columbia, Canada Family Services of Greater Vancouver Full time
About the Role

Family Services of Greater Vancouver is seeking a highly skilled and compassionate Intake Support Counsellor to join our team. As a key member of our Care Centre, you will be responsible for providing front-line support to clients calling into our Counselling/Crisis Line and Service Intake Centre.

Key Responsibilities
  • Assess client needs and determine when to elevate clients to an appropriate Masters Level Counsellor
  • Follow up with service requests, contacting clients about services, referrals, and other administrative tasks
  • Manage telephonic client and affiliate contact, as well as detailed data entry, in a mental health service environment
  • Collaborate with FSEAP Care Centre Counsellors, Clinical Managers, Account Managers, and Affiliate Manager
About Our Opportunity

We offer a comprehensive benefits package, including flexible scheduling, generous health and dental benefits, and a pension plan. Our team values transparency, teamwork, learning, fairness, and integrity, and we strive to create a work environment that is inclusive and respectful of all individuals.

Requirements
  • Minimum Bachelor degree in Psychology or related field
  • Minimum 2 years related experience, or an equivalent combination of education, training, and experience
  • 2 years' experience in customer service assessing and supporting critical customer needs
  • Knowledge of and experience with client contact regarding meeting their mental health and other client identified needs
  • Ability to assess when it is appropriate to refer to a Clinical Intake Counsellor
  • Experience working in a fast-paced, multi-tasking environment, while answering phone calls, booking appointments, and interacting with the public in a tactful and empathetic manner
  • Ability to collaborate effectively with multiple team members, while modeling and promoting a team environment
  • Ability to quickly learn unique services and systems
  • Entering data and scanning and attaching documents in a client management database requiring superior level of attention to detail and consistency on a multi-user database
  • Proven ability to design and type documents and use spreadsheets
  • Mid to high level of competency using MS Office applications (Outlook, Word, Excel)
  • Strong sense of idealism and desire to give back to the community
  • Strong communication ability
  • Ability to work independently and as part of a close-knit team

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