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Transportation Coordinator
1 month ago
Job Summary:
As a Dispatcher at First Student, you will play a critical role in ensuring the safe and efficient transportation of students and passengers. You will be responsible for dispatching buses, managing routes, and providing exceptional customer service.
Key Responsibilities:
* Dispatch buses and manage routes to ensure on-time performance
* Counsel and coach drivers and monitors to ensure high-quality service
* Handle heavy phone and radio traffic to resolve issues promptly
* Collaborate with Operations Supervisor/Contract Manager to address scheduling and driver complaints
* Serve as primary communication liaison with major contracted customers
* May handle charter reservations, billing, or driver payroll
* Provide solutions to drop-off and pick-up problems
* Handle back-up driver duties or perform miscellaneous clerical duties as needed
Requirements:
* 3-5 years of experience in transportation or a related field
* High school diploma or equivalent
* Basic knowledge of radio dispatch equipment
* Excellent communication and customer service skills
* Ability to deliver under time constraints and deadlines
* Previous terminal operations, dispatch, or driver experience
* Computer literate
* Subject to background check
About First Student:
First Student is committed to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation. We strive to attract and retain a diverse workforce and provide a working environment that is secure, has a brilliant future, and excellent training.