Transportation Operations Coordinator

1 week ago

Windsor, Ontario, Canada First Student Full time
Job Overview:
First Student, a leading transportation company, is seeking an experienced Dispatcher to join our team in Windsor, ON. As a key member of our operations team, you will be responsible for ensuring the safe and timely transportation of students and passengers.

About the Role:
The successful candidate will oversee all routes and scheduling of buses, counsel and coach drivers and monitors, and handle heavy phone and radio traffic. You will also take on tasks such as taking scheduling and driver complaints, reporting to Operations Supervisor/Contract Manager, serving as primary communication liaison with major contracted customers, and handling charter reservations, billing, or driver payroll. Additionally, you may be required to perform back-up driver duties or complete miscellaneous clerical tasks as needed. A key aspect of this role is providing solutions to drop-off and pick-up problems and completing assignments of special projects. Your strong organizational skills and ability to work under time constraints will be essential in ensuring the smooth operation of day-to-day activities.

Responsibilities:
- Oversees all routes and scheduling of buses
- Counsels and coaches drivers and monitors
- Handles heavy phone and radio traffic
- Takes all scheduling and driver complaints, reports to Operations Supervisor/Contract Manager
- Serves as primary communication liaison with major contracted customer
- May handle charter reservations, billing, or driver payroll
- Provides solutions to drop-off and pick-up problems
- Handles back-up driver duties or performs miscellaneous clerical duties as needed
- Completes assignment of special projects
- Assists with supervision of day-to-day operations

Requirements:
- 3-5 years experience in dispatch or terminal operations
- High school diploma or equivalent
- Basic knowledge of radio dispatch equipment
- Excellent communication and customer service skills
- Ability to deliver under time constraints and deadlines
- Previous terminal operations, dispatch, or driver experience
- Computer literate

What We Offer:
- Competitive salary range: $60,000 - $80,000 per annum, based on location and experience
- Comprehensive benefits package, including medical, dental, and vision coverage
- Opportunities for career advancement and professional growth
- Collaborative and supportive work environment
- Commitment to diversity and inclusion, with a focus on creating a workplace that is welcoming and inclusive to all employees

About First Student:
As a global leader in the transportation industry, First Student operates in over 400 locations across North America, providing safe and reliable transportation services to millions of students and passengers every day. Our commitment to innovation, safety, and customer service has earned us a reputation as a trusted partner in the education and transportation sectors. If you are passionate about delivering exceptional results and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity.

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