Hotel Front Desk Associate

2 weeks ago


Sidney, Canada 1032455 B.C. LTD. Full time
Job Summary

We are seeking a highly organized and customer-focused Hotel Front Desk Associate to join our team at 1032455 B.C. LTD. The successful candidate will be responsible for providing exceptional service to our guests, handling room assignments, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Front Desk Operations: Process group arrivals and departures, balance cash, and complete balance sheets and cash reports.
  • Communication: Answer telephone calls, relay messages, and provide general information about points of interest in the area.
  • Customer Service: Provide exceptional service to guests, respond to complaints, and resolve issues in a professional manner.
  • Administrative Tasks: Perform light housekeeping and cleaning duties, maintain an inventory of vacancies and room assignments, and assist with special requests.
Requirements
  • Education: Bachelor's degree or equivalent experience.
  • Experience: 1 year to less than 2 years of experience in a similar role.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and attention to detail.
Benefits
  • Health Benefits: Dental plan, disability benefits, health care plan, and vision care benefits.
  • Financial Benefits: Life insurance.
  • Other Benefits: Transportation provided by employer.


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