Hotel Front Desk Associate

5 days ago

Sidney, Canada 1032455 B.C. LTD. Full time
{"h2": "Job Summary"}

We are seeking a highly skilled and detail-oriented Hotel Front Desk Clerk to join our team at 1032455 B.C. LTD. As a key member of our front desk team, you will be responsible for providing exceptional customer service, handling guest inquiries, and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities
  • Register arriving guests and assign rooms, ensuring accurate and efficient processing of guest information
  • Investigate complaints and claims in a professional and courteous manner
  • Process group arrivals and departures, including handling room assignments and key distributions
  • Provide information on hotel facilities and services, including amenities and local attractions
  • Exchange foreign currency and process guests' departures, calculating charges and receiving payments
  • Balance cash and complete balance sheets, cash reports, and related forms
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Follow emergency and safety procedures, ensuring the well-being of guests and staff
  • Clerical duties, including faxing, filing, and photocopying
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs, providing personalized support and service
  • Contact customers to deliver requested wake-up calls
  • Perform light housekeeping and cleaning duties, maintaining a clean and comfortable environment for guests
  • Provide customer service, responding to guest inquiries and resolving issues in a timely and professional manner
Requirements
  • Bachelor's degree or equivalent experience
  • 1-2 years of experience in a customer-facing role, preferably in the hotel industry
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and staff
  • Ability to work in a fast-paced environment, with a high level of attention to detail and organizational skills
  • Proficiency in computerized bookkeeping systems and word processing software
  • Ability to work under pressure, with a strong sense of reliability and dependability
  • Flexibility to work a variety of shifts, including evenings and weekends
  • Ability to lift up to 25 pounds and stand for extended periods
What We Offer
  • A competitive salary and benefits package, including dental plan, disability benefits, health care plan, and vision care benefits
  • Opportunities for professional growth and development, with a focus on customer service and hospitality
  • A dynamic and supportive work environment, with a team-oriented culture
  • Transportation provided by employer, with a focus on sustainability and environmental responsibility
How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.

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