Programs Administrator

6 days ago

Fort Simpson, Canada Government of Northwest Territories Full time

Job Summary: We are seeking a skilled Programs Administrator to provide exceptional customer service and support to clients in the Government of Northwest Territories.

Key Responsibilities:

  • Provide first-level support to clients, conduct need assessments, and screen program applications.
  • Offer general information and assist clients in exploring and taking advantage of ECE programs and services.
  • Provide direct support to program areas when required and assist with administrative and finance functions in the region.

Qualifications and Skills:

  • Ability to gain and apply knowledge of Income Security Programs, including those administered by ECE, other GNWT Departments, other Governments, and agencies.
  • Knowledge of Departmental programs and services, as well as other funding sources such as Employment Insurance (EI), various Pension Plans, Income Tax, and the Canada Child Benefit.
  • Knowledge of community-based agencies and resources available to refer clients.
  • Ability to acquire and utilize knowledge of financial systems and accounting practices, and file management systems.
  • Excellent communication skills, including writing, empathetic listening, conflict resolution, providing feedback, questioning, paraphrasing, and interpreting verbal and non-verbal information.
  • Computer skills, including familiarity with Windows-based programs, word processing, spreadsheets, communications software, and basic trouble-shooting.
  • Decision-making, problem-solving, planning, time management, calculating, record-keeping, and report-writing skills.
  • Ability to exercise self-control in challenging situations.
  • Information-seeking, teamwork, and cooperation skills, as well as relationship-building and adaptability skills.
  • Client service skills, including valuing diversity, treating all clients fairly and equally, being flexible, and maintaining confidentiality.
  • Ability to navigate potentially confrontational and sensitive situations both in person or over the telephone using tact, diplomacy, and interpersonal skills.
  • Ability to interact effectively and positively with the public in determining their needs and directing them to appropriate people resources.

Education and Experience:

  • A Certificate in Social Sciences or Business Administration, or one year of experience in a customer service or administrative environment.
  • Equivalent combinations of education and experience will be considered.

Other Requirements:

  • Candidates must provide a satisfactory criminal record check.
  • A valid Class 5 Driver's License is a mandatory requirement for this position.

Language of Work: English

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