Entry-Level Customer Support Specialist

5 days ago


Halifax, Nova Scotia, Canada Mass Markets Full time
About Mass Markets
Mass Markets is a leading provider of business process outsourcing services, offering a range of solutions that help clients streamline their operations and improve their bottom line. With a focus on customer experience and operational efficiency, we deliver tailored solutions that meet the unique needs of each client. Our goal is to build long-term relationships with our clients and provide them with the expertise and support they need to achieve their business objectives.

Salary and Benefits
As a full-time contact center agent with Mass Markets, you can expect a competitive salary and a comprehensive benefits package that includes paid time off, incentives, and rewards. We also offer opportunities for career growth and professional development, so you can advance your career and achieve your long-term goals.

Job Description
This is an entry-level customer support specialist role that involves providing excellent customer service to clients across various industries. As a remote worker, you will be responsible for handling inbound calls, resolving customer issues, and providing information about our products and services. You will also have the opportunity to participate in training programs and develop your skills and knowledge in areas such as sales, marketing, and customer service.

Required Skills and Qualifications
To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as a strong ability to work independently and as part of a team. You should also be able to multitask, prioritize tasks, and manage your time effectively. Additionally, you should have a high school diploma or equivalent and basic knowledge of Microsoft Office Suite and Windows operating system.

Benefits
We offer a range of benefits to our employees, including health insurance, retirement savings plans, and paid time off. We also provide opportunities for professional development and career advancement, so you can grow and succeed in your career. Furthermore, our company culture values diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and supportive to all employees.

Others
Please note that all MCI locations require candidates to undergo a background check and drug screening as part of the hiring process. You must also be authorized to work in the country where the job is based. We are an equal opportunity employer and welcome applications from diverse candidates.

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