Guest Service Supervisor

4 weeks ago


Abbotsford, British Columbia, Canada NPCSandman Hotel Group Full time
Job Summary

We are seeking a skilled Guest Service Supervisor to join our team at the NPC/Sandman Hotel Group. As a key member of our hotel operations team, you will be responsible for providing exceptional customer service, supervising staff, and ensuring seamless front desk operations.

Key Responsibilities
  • Customer Service: Assist guests with special needs, address customer complaints, and provide a high level of service to ensure guest satisfaction.
  • Staff Supervision: Supervise and train staff to ensure they are equipped to handle guest requests and provide excellent service.
  • Front Desk Operations: Perform front desk duties, establish work schedules, and enforce policies and procedures to ensure efficient operations.
  • Training and Development: Conduct training sessions, develop and implement policies and procedures, and organize and maintain inventory to ensure a smooth operation.
Requirements
  • Education: Secondary (high) school graduation certificate or equivalent experience.
  • Experience: 1 year to less than 2 years of experience in a similar role.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and attention to detail.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Support for Newcomers and Refugees: Support for newcomers and refugees, including language training and skills training.


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