Guest Service Supervisor

2 weeks ago

Abbotsford, British Columbia, Canada NPCSandman Hotel Group Full time

We are seeking a Guest Service Supervisor to join our team at the NPC/Sandman Hotel Group. In this role, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay. Your duties will include supervising staff, addressing customer complaints, and performing front desk duties.

Key Responsibilities:
  • Supervise and train staff to ensure excellent customer service
  • Address customer complaints and concerns in a professional and courteous manner
  • Perform front desk duties, including check-in and check-out procedures
  • Establish and maintain a positive and welcoming work environment

As a Guest Service Supervisor, you will be the face of our hotel and play a critical role in ensuring our guests have a memorable and enjoyable stay. If you are a customer-focused individual with excellent communication skills and a passion for hospitality, we encourage you to apply for this exciting opportunity.

Requirements:
  • 1-2 years of experience in a customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • High school diploma or equivalent required

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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