Customer Experience Professional

1 week ago


Ajax, Ontario, Canada Scotiabank Full time
About the Role
">As a Senior Customer Experience Associate at Scotiabank, you will be the face of our branches, responsible for providing exceptional service to customers.

You will act as a lobby leader, ensuring customers are appropriately triaged and assisted. Your focus will be on contributing to the branch's targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs.

In this role, you will build strong customer relationships and deliver excellent customer service. You will uncover and solve customers' needs, explain complicated concepts simply, and demonstrate success in a target-based performance environment.

Key Responsibilities:
- Act as a lobby leader and ensure customers are appropriately triaged and/or assisted
- Contribute to the Branch's targets by identifying and fulfilling simple sales opportunities
- Nurture rich, long-standing relationships with customers
- Be a technology expert and share your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

What We Offer:
- A competitive compensation package of $65,000 - $80,000 per year, depending on experience
- Opportunities for professional development and career growth
- A rewarding work environment that values diversity and inclusion
- Recognition and rewards for high-performance

About Scotiabank:
Scotiabank is a leading bank in the Americas, guided by our purpose: 'for every future.' We help our customers, their families, and their communities achieve success through a broad range of advice, products, and services.

We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.

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