Optical Professional
2 months ago
About EssilorLuxottica
EssilorLuxottica is a leading global player in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. With a presence in over 150 countries, we are committed to delivering innovative solutions that enhance people's vision and well-being.
Job Summary
We are seeking a highly skilled and experienced Licensed Optician to join our team at LensCrafters. As a Licensed Optician, you will be responsible for delivering exceptional customer service and providing expert advice on eyewear and vision care.
Key Responsibilities
- Welcome and engage with customers, setting clear expectations and providing personalized service.
- Custom fit glasses and precisely place prescriptions in lenses, ensuring accurate and precise results.
- Act as a leader in optical acumen, staying up-to-date with the latest trends and technologies.
- Take and record measurements, accurately adjust and fit eyewear with attention to detail, ensuring finished eyewear meets standards and customer needs.
- Assist team members with complex product needs and prescriptions, providing expert guidance and support.
- Accurately and thoroughly use technology, despite time pressure and customer volume, demonstrating exceptional product knowledge and use of appropriate tools.
- Proactively identify and resolve issues, ensuring customers are satisfied and expectations are exceeded.
- Ability to multitask, prioritize, and manage time with competing priorities, achieving exceptional results on brand KPIs and competencies.
- Take pride in store appearance, helping to maintain a clean, attractive, and organized environment.
- Inform management of safety opportunities and demonstrate safe work practices.
- Resourceful, self-motivated, and committed to continual learning, improvement, and results.
- Adhere to company policies and procedures, including discounts, promotions, and inventory management.
Requirements
- High School graduate or equivalent.
- State licensure.
- Optical dispensing experience.
- Strong customer service skills, including communication, listening, and team building.
- Knowledge of current store merchandise.
- Strong basic math skills.
- Awareness of current fashion trends.
- Selling skills, including the ability to use and carry an iPad/tablet.
- Familiarity with POS, computers, and calculators.
- Embracing new technology and change.
Preferred Qualifications
- Previous customer service and retail experience.
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