Program Administrator, School of Continuing Studies
3 days ago
We are seeking a highly organized and detail-oriented Program Administrator to join our team at the School of Continuing Studies. As the first point of contact for our office, you will provide exceptional customer service to students, respond to inquiries, and resolve issues related to registration and student services.
Key Responsibilities- Provide front-line reception services, including responding to email, telephone, and in-person inquiries from students.
- Update and maintain student records using Modern Campus, our student registration system.
- Liaise with the Registrar's Office to verify student records and provide transcripts to students as required.
- Update and maintain online courses, micro-credentials, and certificate information, and student portal documents in Modern Campus.
- Coordinate partner registrations, prepare records of grades, and course completions for partners.
- Oversee student software subscription services.
- Provide course, micro-credential, and certificate advising to students.
- Liaise with OCAD University IT Services and Modern Campus Technical Support to resolve registration system issues.
- Coordinate class lists, student transfers, and data management.
- Oversee student payments and refunds in coordination with the OCAD University Finance office.
- Coordinate the verification of grades, and micro-credential and certificate completions.
- Implement course/instructor evaluations, including tabulation and analysis.
- Develop and maintain accurate automated and manual filing systems for financial records, course evaluations, student registration forms, and archives.
- Contribute to the development of diversity, equity, inclusivity, and accessibility strategies throughout all programs, services, and communications.
- Perform other duties as required, including assisting with instructor contracts, booking rooms, scheduling meetings, and scheduling instructor interviews.
- Post-secondary degree or equivalent, with a minimum of 2 years of administrative work experience.
- Experience in a post-secondary and continuing educational environment required.
- Experience working with members of equity-seeking groups and diverse audiences.
- Visual art/design practice is considered an asset.
- Prior experience working in customer service.
- Working knowledge of Modern Campus, the SCS student registration system is considered an asset.
- Strong computer skills with knowledge of Microsoft Office, Adobe Creative Suite applications.
- Excellent interpersonal and communication skills.
- Strong oral and written communication skills, with exceptional attention to detail, organizational skills, and ability to respond effectively to multiple and changing priorities.
- Some flexibility in work hours may be required.
- Demonstrated ability to take initiative and work both independently and collaboratively in a team environment.
- Demonstrated commitment to the principles of equity and diversity, and experience promoting a respectful work and learning environment for students, staff, and faculty.
OPSEU Unit I, Appendix A, Grade A3; $65,081.34 per annum.
Monday to Friday, for a total of 35 hours per week.
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Toronto, Ontario, Canada OCAD University Full time**Job Summary**OCAD University is seeking a highly skilled and detail-oriented Program Administrator to join our School of Continuing Studies team. As a key member of our administrative team, you will provide exceptional customer service, manage student records, and coordinate various administrative tasks to support the delivery of our programs.**Key...
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Toronto, Ontario, Canada OCAD University Full timeJob SummaryThe Program Administrator is a key member of the School of Continuing Studies team, responsible for providing exceptional customer service to students and stakeholders. This role requires strong organizational and communication skills, with the ability to work independently and collaboratively in a fast-paced environment.Key...
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Toronto, Ontario, Canada OCAD University Full timeJob SummaryThe Program Administrator is a key member of the School of Continuing Studies team, responsible for providing exceptional customer service to students and stakeholders. This role requires strong organizational and communication skills, with the ability to work independently and collaboratively in a fast-paced environment.Key...
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Toronto, Ontario, Canada OCAD University Full timeJob SummaryWe are seeking a highly organized and detail-oriented Program Administrator to join our team at OCAD University. The successful candidate will provide exceptional customer service, administrative support, and registration system operations to our School of Continuing Studies.Key ResponsibilitiesProvide front-line reception services, responding to...
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Toronto, Ontario, Canada OCAD University Full timeJob SummaryWe are seeking a highly organized and detail-oriented Program Administrator to join our team at OCAD University. The successful candidate will provide exceptional customer service, administrative support, and registration system operations to our School of Continuing Studies.Key ResponsibilitiesProvide front-line reception services, responding to...
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Program Administrator, School of Continuing Studies
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Toronto, Ontario, Canada OCAD University Full timeJob SummaryWe are seeking a highly organized and detail-oriented Program Administrator to join our team at OCAD University's School of Continuing Studies. The successful candidate will provide exceptional customer service, administrative support, and registration system operations to our diverse range of learners.Key ResponsibilitiesProvide front-line...
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Toronto, Ontario, Canada OCAD University Full timeJob SummaryWe are seeking a highly organized and detail-oriented Program Administrator to join our team at OCAD University's School of Continuing Studies. The successful candidate will provide exceptional customer service, administrative support, and registration system operations to our diverse range of learners.Key ResponsibilitiesProvide front-line...
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Toronto, Ontario, Canada OCAD University Full timeJob SummaryWe are seeking a highly organized and detail-oriented Program Administrator to join our team at the School of Continuing Studies. As the first point of contact for our office, you will provide exceptional customer service to students and stakeholders, while ensuring the smooth operation of our registration system and administrative processes.Key...
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Toronto, Ontario, Canada OCAD University Full timeJob SummaryWe are seeking a highly organized and detail-oriented Program Administrator to join our team at the School of Continuing Studies. As the first point of contact for our office, you will provide exceptional customer service to students and stakeholders, while ensuring the smooth operation of our registration system and administrative processes.Key...
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Toronto, Ontario, Canada OCAD University Full timeJob SummaryThe Program Administrator is a key member of the School of Continuing Studies team, responsible for providing exceptional customer service to students and stakeholders. This role requires strong organizational and communication skills, with the ability to work independently and collaboratively in a fast-paced environment.Key...
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Toronto, Ontario, Canada OCAD University Full timeJob SummaryThe Program Administrator is a key member of the School of Continuing Studies team, responsible for providing exceptional customer service to students and stakeholders. This role requires strong organizational and communication skills, with the ability to work independently and collaboratively in a fast-paced environment.Key...
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