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**Production Manager

2 months ago

Cambridge, Ontario, Canada Evvo Full time

About Evvo

Evvo is a fast-growing clean-tech firm that specializes in integrating circular economy principles for large businesses and governments. Our approach extends device lifespans and offloads mobility-related queries from our clients' IT teams, a practice we call Delegated Mobility Management. Our proprietary technology delivers key advantages in data security, environmental sustainability, efficiency, and cost savings to our clients.

Our Mission

Our goal is to save our planet, one electronic device at a time.

Job Summary

We are seeking an experienced operations guru to manage all aspects of device processing activities in our Cambridge, Ontario lab. The ideal candidate will have a strong background in reverse logistics operations and excellent leadership, planning, and organization skills to motivate and manage the entire team with diplomacy and tact.

Key Responsibilities

  • Planning
  • Analyze and project resource requirements based on short-term forecasted production plans and longer-term strategic goals.
  • Develop and execute continuous improvement action plans that will increase efficiencies in all activities.
  • Lead the NPI/NCI process and enable executives to make informed decisions in planning, resourcing, and budgeting within agreed deadlines.

  • Production
  • Provide leadership, direction, and guidance to the Evvo processing team.
  • Work directly with all team members to increase process optimization.
  • Timely escalation of issues or activities that require senior leadership involvement.
  • Track, document, and report any major changes to production, team members, or environment.
  • Develop and execute continuous improvement action plans that will increase efficiencies in all activities.
  • Facilitate workflow optimization.
  • Ensure positive staff results by communicating job expectations.
  • Plan, monitor, and appraise employee results.
  • Coach, counsel, and discipline employees.
  • Initiate, coordinate, and enforce systems, policies, and procedures.
  • Meet production plan by scheduling and assigning personnel; accomplishing work results; establishing priorities; monitoring progress; revising schedules; resolving problems; reporting results of the processing flow on shift production summaries.
  • Consistently meet customer requirements including quality, turnaround time, and production volumes.
  • Assist in New Product Introduction and New Customer Launch activities.
  • Ensure that the implementation of the customer solution exhaustively reflects the customer's technical needs and requirements.
  • Successful delivery of the customer solution on a technical perspective.
  • Regular communication with stakeholders.
  • Become a Netsuite SME.
  • Ensure computers, programs, and other equipment are working correctly and exchanging or updating parts as necessary.

  • Quality
  • Sustain and ensure adherence to current and future business management systems, including ISO 14001, R2, ISO45001, ISO9001, and ISO27001.
  • Have a continuous improvement mindset.
  • Develop and recommend technological advancement opportunities.
  • Ensure adherence to Quality Assurance Plan and Procedures.
  • Lead the customer complaint resolution process.
  • Lead the internal corrective action resolution process.
  • Involvement and collaboration with management and staff as it relates to Quality/Process irregularities or production issues.
  • Lead operations in continuous improvement activities to drive operational efficiencies and process movement.
  • Ensure appropriate training programs are in place for all products and processes, ensuring personnel have all the tools required to complete work efficiently, effectively, and safely.
  • Creating and updating of work instructions as necessary.

  • Health and Safety
  • Assist in Management System enforcement.
  • Active in all Health and Safety meetings and initiatives, including but not limited to involvement in safety information sessions, workplace audits, and recommendations on training.
  • Foster an open door, positive working environment, maintaining a consistent schedule of value-add production and Town Hall meetings.
  • Ensure all staff embrace and abide by the goals of the Evvo Employee Handbook, including appropriate PPE.
  • Drive 5S program throughout the facility.
  • Ensure that safe conditions exist at all times within the work environment and take the appropriate action to protect the health and safety of all employees, visitors, and contractors on site.
  • Enforce all company policies, programs, rules, and regulations.

Requirements

  • Passionate about making a positive impact on the environment.
  • Self-motivated and loves to take the initiative.
  • Structured, organized, and detail-oriented.
  • 5+ years of relevant experience in reverse logistics operations.
  • Exceptional leadership, planning, and organization skills to motivate and manage the entire team with diplomacy and tact.
  • Strong team-building and mentoring skills.
  • Results-oriented and the ability to motivate a team to perform at high levels.
  • Troubleshooting and process improvement.
  • Ability to make informed decisions, prioritization, and problem resolution.
  • Excellent verbal and written English communication skills.
  • Working knowledge of ISO 9001, 14001, R2.
  • Lean Enterprise Solution and quality management tools exposure.
  • Experience in developing and maintaining positive working relationships with all staff.
  • Experience with an ERP system.
  • Excellent organizational skills; self-motivated with the ability to remain calm in a crisis situation.
  • High energy level with the ability to be flexible and thrive in a fast-paced environment.
  • Capacity to travel from time to time.

Preferred Qualifications

  • Experience using Netsuite.
  • Experience in the telecom, mobile management, or IT managed service industry.
  • Experience in a high growth organization.
  • Speaks and writes both in French and English.

What We Offer

  • Competitive salary commensurate with relevant experience.