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Customer Service Advisor

1 week ago


Halifax, Nova Scotia, Canada MaRayTech Consulting Ltd. Full time

At MaRayTech Consulting Ltd., we provide IT services to the financial sector, catering to insurance companies, banks, and FinTechs. As an Inbound Customer Service Representative, you will be responsible for delivering exceptional customer experiences over the phone.

About the Role
  • Answer inbound calls from customers
  • Ensure a consistently positive and engaging customer experience
  • Educate customers on our products and services
  • Engage with customers across various communication channels
  • Apply your judgment to address and resolve customer queries
  • Listen to customers' personal circumstances to provide personalized solutions
Key Skills and Attributes
  • Friendly and excellent communication skills
  • Exceptional customer service experience with a genuine interest in customers' needs
  • Driving enthusiasm within a team
  • Attention to detail is essential
What We Offer
  • A full-time, permanent role
  • A competitive salary
  • 28 days' holiday, increasing to 33 days after five years, plus Bank Holidays
  • Access to healthcare, including dental, eyecare, health screenings, and therapies
  • Full access to our Employee Assistance programme for self and family members
  • Personal development and career progression opportunities