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Premium Services Supervisor

2 months ago

Toronto, Ontario, Canada Legends Full time

About Legends

Legends is a premium experiences company with a global presence, offering clients and partners a comprehensive service solution platform to elevate their brand and execute their vision.

The Role

The Premium Services Supervisor is responsible for managing an assigned level of the Stadium during live events, ensuring consistent and excellent guest service. Key responsibilities include:

  • Motivating staff through service/sales incentives
  • Overseeing daily operations in the Premium Services Department
  • Maximizing labor utilization
  • Ensuring accurate consumption and inventory recording
  • Completing sales, inventory audits, and recounts as necessary
  • Ensuring staff adherence to company policies and procedures
  • Providing responsible alcohol service
  • Assisting with office administration duties as required
  • Aiding guests with questions, comments, and concerns

Qualifications

To succeed in this role, candidates must possess:

  • Smart Serve Certification
  • Management experience in guest service
  • Conflict resolution skills
  • Cash handling experience
  • Team player mentality
  • Ability to work quickly under pressure
  • Organizational and problem-solving skills
  • Creativity
  • Understanding of safe food handling policies and standards
  • Flexibility to work varied shifts, including evenings, weekends, and holidays

Working Conditions

This role is based on-site, requiring the ability to stand, walk, and stoop. Specific vision abilities include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.