Store Manager
1 month ago
Job Summary: We are seeking a highly skilled Store Manager to lead our team at LensCrafters. As a Store Manager, you will be responsible for delivering key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.
Key Responsibilities:- Customer Service: Convey a commitment to providing unsurpassed customer service through ensuring the LensCrafters' staff performs the Sales and Service Process steps.
- Team Management: Provide on-the-job training and guidance to team members making use of Company provided programs.
- Financial Analysis: Analyze store financial data and make recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.
- Performance Metrics: Strive to achieve "Far Exceeds Expectations" on all targets set in the following areas: NPS – Net Promoter Score, % Sales to Plan, Customer Count, Store Operating Profitability, % Saturation of Training, and Key Performance Indicators, to include exam growth and retention.
- Staffing: Recruit and select high caliber staff.
- Administrative Duties: Perform administrative duties to include payroll, inventory management, technical application and understanding.
- Education: High School graduate or equivalent.
- Experience: 4+ years management/supervisory experience.
- Skills: Comprehensive knowledge from operations, processes and business implications, strong influencing and negotiating skills, team building and management skills, knowledge of current optical theory and merchandise, strong communicator and listener, strong basic math skills (addition, subtraction, multiplication, division), sales skills, familiarity with cash register, computers and calculators, ability to manage time under aggressive deadlines.
- Education: College degree or equivalent.
- Certifications: State licensure (if applicable) and/or ABO Certification in non-licensed states, LensCrafters Final Inspector Certification, LensCrafters Quality, Fitting and Adjusting Program.
- Experience: Previous experience in customer service and retail.
EssilorLuxottica Group is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, including health care, retirement savings, paid time off/vacation, and various employee discounts. If you are a motivated and experienced professional looking for a challenging role, please submit your application.
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Richmond Hill, Ontario, Canada EssilorLuxottica Group Full timeStore Manager Job DescriptionJob Summary: We are seeking a highly skilled Store Manager to lead our team at LensCrafters. As a Store Manager, you will be responsible for delivering key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.Key Responsibilities:Customer Service: Convey a commitment to...
