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Business Analyst

2 months ago


Montreal, Quebec, Canada NBC Full time
About the Role

We are seeking a highly skilled Business Analyst - Operations Specialist to join our National Bank Operations team. As an Operations Analyst, you will play a critical role in delivering a superior client experience by supporting colleagues, partners, and clients with our products, systems, and processes.

Key Responsibilities
  • Analyze and interpret data to accurately carry out various requests and provide actionable insights to stakeholders.
  • Offer excellent customer service to our diverse partners and clients, ensuring their needs are met and exceeded.
  • Share expertise with stakeholders to drive business growth and improve operational efficiency.
  • Collaborate with cross-functional teams to develop, implement, and improve new work processes and systems.
  • Compile, produce, and analyze a variety of reports and statistics to inform business decisions.
  • Ensure adherence to compliance and risk management rules, maintaining a high level of integrity and professionalism.
About the Team

The Specialized Administration Team is at the heart of our product and service delivery to our clients. Operations is a sector that handles the majority of our client requests and transactions. Our team values passionate people and bold ideas, striving to ensure that we can offer our clients a distinctive experience.

Requirements
  • College diploma or any other equivalent combination of education and experience.
  • Excellent analytical and synthesis skills, with the ability to prioritize and manage multiple projects simultaneously.
  • Knowledge of the Microsoft Office suite and ability to adapt to new tools and technologies.
What We Offer
  • A competitive compensation package and a wide range of flexible benefits to promote your wellbeing and that of your family.
  • A dynamic work environment and cutting-edge collaboration tools that foster a positive employee experience.
  • Opportunities to get involved in community initiatives and contribute to making a positive impact on peoples' lives.