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Senior Restaurant Operations Manager

2 months ago


Calgary, Alberta, Canada Tim Hortons Full time
Job Title: Senior Restaurant Operations Manager

We are seeking an experienced and skilled Senior Restaurant Operations Manager to join our team at Tim Hortons.

Job Description:

The Senior Restaurant Operations Manager will be responsible for overseeing the daily operations of our restaurant, ensuring that we deliver exceptional customer service, and maintain a clean and safe environment for our guests and employees.

Main Responsibilities:

  • Determine menu offerings and implement operational procedures to ensure efficient service delivery;
  • Balance cash and manage finances effectively, including completing balance sheets, cash reports, and related forms;
  • Conduct regular performance reviews to assess employee progress and provide feedback for improvement;
  • Cost products and services to optimize profitability and control inventory levels;
  • Maintain health and safety standards by enforcing regulations and conducting regular inspections;
  • Negotiate with suppliers to secure the best prices for food and other supplies;
  • Foster relationships with clients through effective communication and negotiation;
  • Participate in marketing initiatives to promote our brand and drive sales;
  • Train and develop staff to enhance their skills and knowledge;
  • Address customer complaints and concerns in a professional and courteous manner;
  • Provide exceptional customer service to ensure guest satisfaction and loyalty;
  • Plan, organize, direct, control, and evaluate daily operations to achieve business objectives;
Benefits:

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience. Additional benefits include:

  • Dental plan;
  • Health care plan;
  • Permanent full-time employment with 40 hours of work per week;
  • English as the primary language spoken in the workplace;
About Us:

Tim Hortons is a leading Canadian fast-food chain with a rich history and commitment to quality, convenience, and community involvement.