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Customer Experience Associate

2 months ago

Richmond Hill, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will play a vital role in delivering exceptional service to our customers and helping them achieve their financial goals.

Key Responsibilities
  • Provide proactive and personalized service to customers, understanding their needs and preferences.
  • Process day-to-day transactions and manage customer accounts with accuracy and efficiency.
  • Nurture long-term relationships with customers, identifying opportunities to upsell and cross-sell products and services.
  • Contribute to the Branch's targets by identifying and fulfilling simple sales opportunities.
  • Stay up-to-date with product knowledge and technical skills to promote digital and self-service banking options to customers.
Requirements
  • Proven customer service skills through work or community involvement.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong technical skills and ability to promote digital and self-service banking options to customers.
  • Excellent communication and interpersonal skills.
  • Ability to work a flexible schedule and be available to work evenings and weekends.
What We Offer
  • A competitive compensation and benefits package.
  • Opportunities for professional development and career growth.
  • A collaborative and inclusive work environment.
  • Recognition and rewards for high-performance.
  • The chance to make a difference in our communities and contribute to the success of our customers.