Operations Director
4 weeks ago
About the Role
We are seeking a highly motivated and experienced Operations Manager to lead our team at Amazon Canada Fulfillment Services, ULC. As an Operations Manager, you will be responsible for overseeing the day-to-day operations of our fulfillment center, ensuring that we deliver exceptional customer service and meet our business objectives.
Key Responsibilities
- Lead and develop a team of salaried and hourly talent to maintain the highest levels of safety, quality, attendance, and performance.
- Provide your team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving.
- Maintain our customer expectations to ensure customer orders are delivered at the right time, to the right location.
- Support, mentor, and motivate your salaried and hourly workforce.
- Lead large-scope projects with site and regional impact.
- Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance.
- Manage safety, quality, productivity, and customer delivery promises.
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives.
Requirements
- 3+ years of employee and performance management experience.
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
Preferred Qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience.
What We Offer
Amazon is committed to providing accommodations at all stages through recruitment and employment in accordance with applicable human rights and accommodation legislation. If contacted for an employment opportunity, please advise Human Resources if you require accommodation, including in order to apply for a position.
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