Restaurant Operations Manager

4 weeks ago


Sudbury, Ontario, Canada Tim Hortons Full time
Job Summary

We are seeking a highly organized and detail-oriented Restaurant Operations Assistant Manager to join our team at Tim Hortons. As a key member of our operations team, you will be responsible for planning and organizing daily restaurant operations, ensuring seamless execution of our business strategies, and maintaining high standards of customer service.

Key Responsibilities
  • Operations Planning: Develop and implement daily operations plans to ensure efficient execution of our business strategies.
  • Staff Management: Set staff work schedules, manage staff performance, and provide coaching and feedback to ensure high levels of customer satisfaction.
  • Inventory Management: Organize and maintain inventory levels, negotiate arrangements with suppliers, and ensure accurate cash handling and reporting.
  • Customer Service: Address customer complaints and concerns in a professional and courteous manner, ensuring high levels of customer satisfaction.
  • Team Leadership: Lead and motivate a team of 5-10 staff members, providing guidance and support to ensure successful execution of our business strategies.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a restaurant operations role.
  • Skills: Excellent communication and leadership skills, ability to work in a fast-paced environment, and attention to detail.
Work Environment

Our restaurant operates in a fast-paced environment, and you must be able to work under pressure while maintaining high standards of customer service and quality.

Personal Suitability
  • Dependability: You must be reliable and dependable, with a strong work ethic and commitment to excellence.
  • Communication: Excellent oral communication skills, with the ability to communicate effectively with staff, customers, and suppliers.
  • Organized: You must be highly organized, with the ability to prioritize tasks and manage multiple projects simultaneously.
Support for Newcomers and Refugees

We are committed to supporting the social and labour market integration of newcomers and refugees. As a Restaurant Operations Assistant Manager, you will have the opportunity to support this initiative by facilitating access to community resources, language training, and skills training.

Support for Youths

We offer on-the-job training tailored to youth, providing opportunities for career development and advancement.

Support for Indigenous People

We develop and maintain relationships with indigenous communities, indigenous-owned businesses, and organizations, promoting reconciliation and economic development.

Work Term: Permanent

Work Language: English

Hours: 40 hours per week



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