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Quality Assurance Specialist

1 month ago

Montreal, Quebec, Canada GardaWorld Full time

At GardaWorld, we are seeking a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring compliance with Standard Operating Procedures (SOPs) and ensuring the operation meets client expectations at all levels.

The ideal candidate will have a keen eye for detail and be able to work closely with frontline and administrative teams to ensure all continuous improvement objectives are met. You will be considered a subject matter expert of the Standard Operating Procedures and the Internal Business Management System.

Key Responsibilities:

  1. Perform audits and engage in active oversight to SOP compliance and checkpoint performance.
  2. Oversee and document compliance with CATSA's SOPs and GardaWorld BMS across the region.
  3. Provide feedback to Screening Officers and inform Service Delivery Manager (SDM) of findings in a timely manner.
  4. Intervene immediately if parts of the screening process were not completed or if critical aspects of the screening process were performed incorrectly.
  5. Conduct and/or assist audits (CATSA CCP, CGSB, and/or Internal Audits).
  6. Conduct site inspections, breach investigations and infiltration test investigations.
  7. Assist various departments with continuous improvement initiatives.
  8. Identify opportunities for improvement and provide follow-up, positive and constructive feedback.
  9. Assist with the development, issuance and tracking of Corrective Action Plans based on performance evaluations or incidents.
  10. Collect data to measure SOP compliance and Screening Officer performance.
  11. Other duties as required.

Education:

A minimum of Grade 12 Diploma or GED equivalent is required. Post Secondary diploma or degree is preferred or Business Management or Auditing equivalent work experience.

A minimum of three (3) to five (5) years of experience in the aviation or security industry.

A minimum of two (2) to five (5) years combined experience in training, and/or quality.

Knowledge, Skills, and Abilities:

  1. Proficiency in Microsoft Office including competent Microsoft Excel usage.
  2. Excellent written, verbal and communication skills.
  3. Able to meet deadlines while working in a fast-paced environment.
  4. Ability to work independently and be a self-starter.
  5. Strong data analysis and analytical skills.
  6. Strong organizational and planning skills in a fast-paced environment.
  7. Excellent time management skills and ability to multi-task and prioritize work.
  8. Coaching, Mentorship, and soft skills are required.
  9. Fluency in English, spoken and written, is required.
  10. Fluency in French, spoken and written, is an asset.
  11. Previous Screening experience and knowledge of Screening Standard Operating Procedures is considered an asset.
  12. Previous experience in quality assurance/control is an asset.

Working Conditions:

Travel within Canada may be required on occasion.

Physical requirements include but are not limited to – standing, lifting, sitting for prolonged periods, extensive use of a computer/electronic device.

Ability to mentally focus and concentrate for prolonged periods.

Ability to facilitate in person sessions that requires standing, sitting, walking, speaking, and directing participation of small (3 to 4 people) to large (20 to 50 people) groups during regular business hours over multiple days.

Exposed to sounds and noise levels that are distracting or uncomfortable.

Work near others. Will share the same workspace and work with people from varying organizational levels, divisions, departments and geographical locations.

No set permanent schedule - may need to work or travel outside of regular work hours based on operational need.

Overtime can be controlled but may be required dependent on program needs.

Works with little to no direct supervision on routine tasks.

GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.