Process Design Consultant

3 weeks ago

Toronto, Ontario, Canada IG Wealth Management Full time

The Role

The Process Design Consultant will work closely with Delivery and Business partners in the evaluation of various initiatives to determine how process design will contribute to meeting strategic and initiative objectives. This role involves end-to-end business reviews, design or redesign of business processes to improve operational efficiencies, and developing and delivering high-impact cross-functional projects for the enterprise.

Key Activities:

  • Determine the best-suited methodology and approach for an initiative to ensure a thorough understanding of opportunities for improvement.
  • Define and align on approach, including the business problem to be solved, business objectives, scope of effort, and success metrics.
  • Document current state processes, pain points, baseline metrics, and collect voice of the customer.
  • Facilitate meetings with stakeholders, business partners, and subject matter experts to analyze current state processes, identify and prioritize improvement recommendations leading to optimized target state.
  • Work with project teams to implement agreed-on solutions and/or effectively transition improvement recommendations requiring further review and budget approval.
  • Perform detailed data analysis to support improvement recommendations and business case creation.

Requirements:

  • 7+ years of business management or consulting experience within the financial services industry or consulting firms.
  • Solid functional knowledge, including strategy, business transformation, product development, project management, investment operations, etc.
  • Bachelor's degree in Business Administration or related field, or equivalent combination of education and experience.
  • Proven record of high performance and achievements in past positions.
  • Lean Six Sigma Black Belt or equivalent process improvement designation is required.
  • Exceptional analytical and quantitative problem-solving skills.
  • Excellent presentation building/delivery and communication skills.
  • Ability to work effectively with people at all levels in the organization.

Candidate Profile:

  • Focused and ambitious, with a proven track record of meeting goals and action plans as assigned, both as an individual and with a team.
  • A team player who is sensitive to the team's needs, interests, and goals, and contributes to inspiring and motivating the team toward high performance and goal achievement.
  • Integrity is paramount, adhering to the highest standards of personal and professional integrity and setting a positive example for others.
  • Proven track record of engaging and supporting business needs, working transparently and cooperatively with cross-functional teams, and supporting the engagement of all pertinent stakeholders, both internal and external.
  • Business background and sound experience in the financial services industry is required.
  • Comfortable challenging the status quo, presenting and considering different points of view, and creating alignment with multiple stakeholders to move engagements and improvements forward.

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