Customer Service Representative
2 weeks ago
Are you a detail-oriented and customer-focused professional looking for a challenging opportunity in the logistics industry? We are seeking a highly motivated Customer Service Representative to join our team at Drake International.
Job SummaryWe are hiring a Bilingual Customer Service Representative to handle incoming calls, emails, and chats from customers. As a key member of our team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring customer satisfaction.
The ideal candidate will have excellent communication skills, both written and verbal, in French and English. You will also possess strong problem-solving skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Responsibilities- Taking inbound customer calls and responding to customer inquiries
- Providing quotes and rates for customers
- Tracking customer packages and updating relevant information
- Alerting personnel about payments and other important information
- Managing customer complaints and issues professionally and efficiently
- Updating logs and tracking data to ensure quality assurance
- Bilingualism in French and English (written and spoken)
- Ability to attend 75-100 incoming calls, emails, and chats per day
- Call center experience preferred
- Excellent telephone mannerisms and customer service skills
- Ability to work in a fast-paced environment and under pressure
As a valued member of our team, you can expect:
- A competitive salary of $21.37 per hour
- A temporary-to-permanent opportunity with potential for career growth
- A dynamic and supportive work environment
- Ongoing training and development opportunities
Drake International is a global leader in flexible and permanent staffing, connecting people with the right roles at any career stage. We are committed to accessibility, inclusivity, and diversity in the workplace and offer accommodation for applicants with disabilities throughout the recruitment process.
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