Customer Service Representative

2 weeks ago


Brampton, Ontario, Canada Drake International Full time

Are you a detail-oriented and customer-focused professional looking for a challenging opportunity in the logistics industry? We are seeking a highly motivated Customer Service Representative to join our team at Drake International.

Job Summary

We are hiring a Bilingual Customer Service Representative to handle incoming calls, emails, and chats from customers. As a key member of our team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring customer satisfaction.

The ideal candidate will have excellent communication skills, both written and verbal, in French and English. You will also possess strong problem-solving skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Responsibilities
  • Taking inbound customer calls and responding to customer inquiries
  • Providing quotes and rates for customers
  • Tracking customer packages and updating relevant information
  • Alerting personnel about payments and other important information
  • Managing customer complaints and issues professionally and efficiently
  • Updating logs and tracking data to ensure quality assurance
Requirements
  • Bilingualism in French and English (written and spoken)
  • Ability to attend 75-100 incoming calls, emails, and chats per day
  • Call center experience preferred
  • Excellent telephone mannerisms and customer service skills
  • Ability to work in a fast-paced environment and under pressure
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary of $21.37 per hour
  • A temporary-to-permanent opportunity with potential for career growth
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
About Us

Drake International is a global leader in flexible and permanent staffing, connecting people with the right roles at any career stage. We are committed to accessibility, inclusivity, and diversity in the workplace and offer accommodation for applicants with disabilities throughout the recruitment process.



  • Brampton, Ontario, Canada Sign A Rama Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Sign A Rama. As a Customer Service Representative, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and...


  • Brampton, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    Job Description:beBee Professionals in Brampton is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle cash,...


  • Brampton, Ontario, Canada Luxshi Super Market Inc. Full time

    We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Luxshi Super Market Inc. The ideal candidate will have excellent communication skills and be able to work effectively in a fast-paced environment.Key ResponsibilitiesAddress customer complaints and concerns in a professional and courteous mannerProcess...


  • Brampton, Ontario, Canada Dynacare Full time

    Customer Care RepresentativeAt Dynacare, we're committed to delivering exceptional patient experiences. As a Customer Care Representative, you'll play a vital role in ensuring our customers receive the highest level of care and support.Key Responsibilities:Provide technical assistance and support to customers via phone and email.Manage and resolve customer...


  • Brampton, Ontario, Canada Sign A Rama Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Sign A Rama. As a Customer Service Representative, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and...


  • Brampton, Ontario, Canada Mercedes-Benz Brampton Full time

    At Mercedes-Benz Brampton, we are seeking a Customer Service Representative to join our Sales Department team. This role is ideal for individuals who enjoy working in a fast-paced environment and are passionate about delivering exceptional customer experiences.As a Customer Service Representative, you will be responsible for handling inbound and outbound...


  • Brampton, Ontario, Canada JET IMMIGRATION LTD. Full time

    JET IMMIGRATION LTD. is seeking a skilled Customer Service Representative to join our team.Job SummaryWe are looking for a detail-oriented and customer-focused individual to provide exceptional service to our clients. The successful candidate will be responsible for responding to written and oral inquiries, providing information, and resolving client...


  • Brampton, Ontario, Canada beBee Professionals Full time

    We are seeking a highly skilled Customer Service Representative to provide exceptional customer service to our clients. The ideal candidate will have a minimum of two years of customer service experience, excellent communication and interpersonal skills, and the ability to work in a fast-paced environment.The successful candidate will be responsible for...


  • Brampton, Ontario, Canada AURA ENERGY INC. Full time

    Customer Service RepresentativeKey Responsibilities:Operate cash register systems to process transactions and manage customer payments.Provide exceptional customer service to ensure a positive shopping experience.Assist customers with inquiries, resolve issues, and promote company products and services.Work collaboratively with colleagues to achieve sales...


  • Brampton, Ontario, Canada Bhinder Law Office Full time

    We are seeking a skilled Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries and resolve issues promptly and...


  • Brampton, Ontario, Canada 4 J Logistics Inc. Full time

    Job Title: Customer Service Representative SupervisorJob Summary: We are seeking a highly skilled Customer Service Representative Supervisor to join our team at 4 J Logistics Inc. The successful candidate will be responsible for leading a team of customer service representatives, ensuring excellent customer service delivery, and maintaining a positive work...


  • Brampton, Ontario, Canada Laxmi House of Spice Canada Full time

    We are seeking a skilled Sales Representative to join our team at Laxmi House of Spice Canada. As a Sales Representative, you will be responsible for providing ongoing support to clients after sales or signed contracts. This includes conducting sales transactions, greeting customers, and providing exceptional customer service.The ideal candidate will have a...


  • Brampton, Ontario, Canada Luxshi Super Market Inc. Full time

    We are seeking a Customer Service Representative to join our team at Luxshi Super Market Inc. The ideal candidate will be responsible for addressing customer complaints and concerns in a fast-paced environment. Key responsibilities include arranging for refunds and credits, explaining services offered, maintaining records and statistics, and performing...


  • Brampton, Ontario, Canada JET IMMIGRATION LTD. Full time

    We are seeking a highly skilled Customer Service Representative to join our team at JET IMMIGRATION LTD. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Respond to written and oral inquiries in a timely and professional...


  • Brampton, Ontario, Canada Luxshi Super Market Inc. Full time

    We are seeking a Customer Service Representative to join our team at Luxshi Super Market Inc. as an Order Desk Agent. In this role, you will be responsible for addressing customers' complaints or concerns in a fast-paced environment. Key responsibilities include arranging for refunds and credits, explaining the type and cost of services offered, and...


  • Brampton, Ontario, Canada Sign A Rama Full time

    At Sign A Rama, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service, responding to inquiries and resolving issues in a timely and professional manner.Key responsibilities include:Greeting clients and directing them to the...


  • Brampton, Ontario, Canada Luxshi Super Market Inc. Full time

    We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Luxshi Super Market Inc. The ideal candidate will have excellent communication skills and be able to effectively address customer complaints and concerns.Key Responsibilities:Address customer complaints and concerns in a professional and courteous...


  • Brampton, Ontario, Canada Culligan of Canada Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Culligan of Canada. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesAssist customers in person and on the phone in a professional and...


  • Brampton, Ontario, Canada Sign A Rama Full time

    We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Sign A Rama. As a key member of our front-line staff, you will be responsible for providing exceptional customer service, responding to inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Provide excellent customer...


  • Brampton, Ontario, Canada Dynacare Full time

    About the RoleAs a Customer Care Representative at Dynacare, you will be responsible for providing exceptional customer service to clients and resolving their inquiries in a timely and professional manner. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Key ResponsibilitiesRespond...