Dental Care Support Specialist

4 days ago

Parksville, British Columbia, Canada dentalcorp Full time

About Wembley Dental:

Welcome to Wembley Dental in Parksville, British Columbia. We're a dedicated team delivering exceptional dental care in a friendly environment. Our team values collaboration and offers continuous learning opportunities for growth. If you're passionate about delivering high-quality care, we're the place for you.

Schedule:

Monday and Tuesday: 8:30am to 4:30pm

Some Fridays: 8:00 am to 4:00pm

Benefits:

  • Total Rewards Package: Exclusive discounts to gym memberships, flights, hotels, retail stores, products and more
  • Competitive Compensation: Annual reviews included
  • Career Development: Industry-leading education through DC Institute's online learning platform and discounts on RDHU membership
  • Networking Opportunities: Attend social and CE events with dental professionals
  • Work-Life Balance: Flexible schedules and modern technology for optimal patient care
  • Dedicated Hygiene Support Team: Receive coaching and mentorship to enhance your professional journey
  • Additional Practice Exclusive Perks, and extended health benefits

The hourly wage range is from $25 to $30 per hour depending on experience. Hourly wage is determined based on the candidate's work experience and will be discussed during the interview process.

Responsibilities:

  • Make a positive and lasting impression on the patient, from the moment they arrive to the moment they leave
  • Optimize the appointment schedule by ensuring the day is full, with limited gaps
  • Manage patient calls and inquiries with a smile: appointments, confirmations, and amendments
  • Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
  • Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
  • Effectively manage the recall system and accurately maintain the patient database
  • Process referral letters and other patient correspondence upon receipt from the provider
  • Manage and file all patient records and charts
  • Demonstrate active listening and empathy to patients using effective communication skills

About You:

  • Clinical background considered an asset
  • Experience with Dental software

Eligibility: Candidates must be legally eligible to work in Canada. We're committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. We thank all applicants, but only suitable candidates will be contacted. Applicants with disabilities requiring accommodation during the application or hiring process can contact our Talent Team. Requests will be addressed on a case-by-case basis.

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