Home Support Scheduler

3 weeks ago

Abbotsford, British Columbia, Canada Fraser Health Authority Full time

Job Summary:

We are seeking a Casual Scheduler in Home Support to join our team at Fraser Health Authority. As a Casual Scheduler, you will be responsible for coordinating and maintaining the scheduling of designated Home Health/Home Support (HH/HS) staff to ensure provision of services to clients and compliance with relevant legislation.

Key Responsibilities:

  • Prepare and adjust schedules for designated Home Health/Home Support (HH/HS) staff to meet client needs, client referrals, applicable collective agreement and care plan.
  • Record and obtain client intake information; relay information to HH/HS staff; inform client of regular scheduled service time and any change in service personnel or time of service.
  • Receive client feedback, complaints and inquiries; defer to other members of the health team regarding specific feedback, inquiries and complaints and/or changes in client's status/schedule.
  • Liaise with Manager or designate regarding issues such as staffing requirements and client concerns.
  • Complete and maintain client records/reports ensuring that all information for the delivery and evaluation of service is complete.

Qualifications:

  • Grade 12, plus an Office Administration Certificate and two (2) years' recent related experience, or an equivalent combination of education, training and experience.
  • Ability to communicate effectively, both verbally and in writing.
  • Physical ability to carry out the duties of the position.
  • Ability to work independently and in cooperation with others.
  • Ability to operate related equipment.
  • Ability to plan, organize and prioritize.
  • Ability to type at 20 wpm.
  • Business writing skills.
  • Knowledge of office procedures.
  • Knowledge of medical terminology.
  • Ability to analyze and resolve problems.

About Fraser Health Authority:

Fraser Health Authority is a leading healthcare provider in Metro Vancouver and the Fraser Valley, serving over two million people. We are committed to delivering high-quality patient care and improving the health of our communities. Our team of 48,000+ staff, medical staff and volunteers work together to provide a wide range of healthcare services, including hospital and community-based care.

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