Scheduler

1 week ago

Abbotsford, British Columbia, Canada Fraser Health Authority Full time

Fraser Health is seeking a Casual Scheduler in Home Support to coordinate and maintain the scheduling of designated Home Health/Home Support staff to ensure provision of services to clients and compliance with relevant legislation.

As a Casual Scheduler, you will be responsible for preparing and adjusting schedules for designated Home Health/Home Support staff to meet client needs, client referrals, applicable collective agreement and care plan. You will also record and obtain client intake information, relay information to staff, and inform clients of regular scheduled service time and any changes in service personnel or time of service.

Key Responsibilities:

  • Prepare and adjust schedules for designated Home Health/Home Support staff to meet client needs, client referrals, applicable collective agreement and care plan.
  • Record and obtain client intake information, relay information to staff, and inform clients of regular scheduled service time and any changes in service personnel or time of service.
  • Receive client feedback, complaints and inquiries, and defer to other members of the health team regarding specific feedback, inquiries and complaints and/or changes in client's status/schedule.
  • Receive calls and/or requests from staff regarding absences such as vacation, sick leave and other leaves of absence, and assign staff in accordance with applicable collective agreement upon approval of leave.
  • Liaise with Manager or designate regarding issues such as staffing requirements and client concerns, review and verify CHW timesheets, and provide input into performance review of CHW's, as requested.
  • Complete and maintain client records/reports ensuring that all information for the delivery and evaluation of service is complete, and maintain relevant statistical information as required.
  • Orientate new office staff to scheduling procedures and forms, as required.

Qualifications:

  • Grade 12, plus an Office Administration Certificate and two (2) years' recent related experience, or an equivalent combination of education, training and experience.
  • Ability to communicate effectively, both verbally and in writing.
  • Physical ability to carry out the duties of the position.
  • Ability to work independently and in cooperation with others.
  • Ability to operate related equipment.
  • Ability to plan, organize and prioritize.
  • Ability to type at 20 wpm.
  • Business writing skills.
  • Knowledge of office procedures.
  • Knowledge of medical terminology.
  • Ability to analyze and resolve problems.

About Fraser Health:

Fraser Health is a leading healthcare provider in Metro Vancouver and the Fraser Valley, serving over two million people. We are committed to delivering high-quality care and improving the health of our communities. Our team of 48,000+ staff, medical staff and volunteers work together to provide a wide range of healthcare services, from hospital care to community-based services.

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