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Healthcare Scheduling Coordinator

2 months ago

Grey County, Canada VON Canada Full time
About the Role

We are seeking a detail-oriented and customer-focused individual to join our Client Service Team as a Client Service Associate. In this role, you will be responsible for assigning client visits to nurses and home support workers, processing client referrals and updates, and responding to phone inquiries from clients, doctors, and other agencies.

Key Responsibilities
  • Assign client visits to nurses and home support workers using knowledge of local geography, client needs, and continuity of care while following collective agreement guidelines and established planning procedures
  • Process client referrals and updates, and respond to phone inquiries from clients, doctors, and other agencies
  • Work closely with team members and management to ensure daily staffing levels are sufficient, and the delivery of quality client care and service are met
  • Support clients, nurses, and home support workers to ensure delivery of quality care
  • Work in a fast-paced environment with rapidly changing priorities while meeting daily and weekly scheduling deadlines
What We Offer
  • Competitive salaries and vacation time
  • Tiered Benefits (health, dental, LTD) & an Employee Assistance Program for eligible employees
  • Defined Benefit Pension Plan with company contribution for eligible employees
  • Comprehensive orientation program
  • Opportunities for skill development, eLearning, and career advancement
Requirements
  • University/College education preferred, High School Diploma required
  • Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
  • Proficiency with MS Office programs, Outlook, faxing software, and database management
  • Experience in a logistics or scheduling environment and experience with scheduling software such as Procura is an asset
Working Conditions and Physical Demands

This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.