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Customer Experience Consultant
1 week ago
Xero is an award-winning accounting software designed to help small businesses manage their finances and operations. As a Customer Experience Specialist, you will play a key role in providing top-notch support to our customers, ensuring they get the most out of our platform.
Your primary responsibility will be to assist customers with their queries and issues, providing quality service that meets our high standards. You will work closely with our team to resolve cases efficiently and effectively, communicating outcomes clearly and keeping customers informed at all times.
In addition to your customer-facing role, you will participate in proactive call campaigns to ensure our customers are getting the most out of Xero. You will also have the opportunity to contribute to process improvements and share your knowledge with the team.
To succeed in this role, you will need to possess excellent communication skills, a passion for creating great customer experiences, and a growth mindset. You will be empowered to make decisions in the best interests of our customers and our business.
