Customer Experience Manager

5 days ago


St John's, Newfoundland and Labrador, Canada Reitmans ( Canada ) Limited Full time

We are dedicated to creating an inclusive store environment that fosters positive connections and drives sales performance.

Job Details

This role involves leading a team in creating an engaging store experience that inspires customers to shop.

The ideal candidate will have 1-2 years of leadership experience and a proven track record of delivering sales results through strong team leadership.

Key Responsibilities:

  1. Direct and lead the team to achieve store objectives, including sales and profit goals, recruitment, performance management, training, and development.
  2. Implement merchandise strategies and maintain a clean, consistent, and inviting store environment.
  3. Recruit, manage, develop, and train top talent who are sales, customer, and fashion-focused.
  4. Maintain effective communication with Store Manager and District Manager.

Requirements:

  • Leadership and supervisory experience in a customer experience-based environment.
  • Proven ability to lead teams to success through strong sales performance.
  • High School graduate or GED equivalent; post-secondary education is an asset.
  • Able to multitask in a fast-paced environment while committed to creating an amazing customer experience.


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