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Customer Support Analyst

1 month ago

Markham, Ontario, Canada Jonas Software - Canada Full time
Job Title: Customer Support Analyst

We are seeking a highly skilled and motivated Customer Support Analyst to join our team at Jonas Software. As a Customer Support Analyst, you will be responsible for providing exceptional support to our clients, ensuring their software needs are met, and resolving any issues that may arise.

Key Responsibilities:
  • Provide application support for our integrated ERP accounting construction software
  • Analyze data and user processes to identify deficiencies in software functionality
  • Collaborate with other departments to expedite resolutions
  • Communicate effectively with clients to ensure their needs are met
Requirements:
  • Application/customer support experience in the software industry
  • Experience in accounting-based applications, preferably in construction/service and/or related industries
  • Excellent organizational, time management, and customer service skills
  • Good team player with a willingness to take personal responsibility for resolution of issues
What We Offer:
  • Competitive compensation
  • Opportunities for career growth and development
  • A dynamic and supportive work environment