Retail Store Manager
2 weeks ago
Lids Sports Group is the largest licensed sports retailer in North America, boasting an extensive portfolio of fan and fashion-oriented headwear and apparel. With a strong presence across the US, Canada, Mexico, Europe, and Australia, our retail stores offer officially licensed headwear and apparel from top collegiate and professional sports teams, as well as renowned brands like Nike, New Era, Adidas, and Mitchell & Ness.
Company OverviewWe are committed to fostering a passion for sporting and fashion goods among our customers while ensuring that all areas of the store are engaged. Our team strives to deliver exceptional customer service by offering expertise on Lids' products and services.
Job Title: Retail Store ManagerAbout YouYou will be responsible for every aspect of the retail store performance, including achieving key results, creating a fun and inclusive environment for your team, and delivering exceptional customer service. As a visionary leader, you will have the ability to drive overall store product strategy, monitor and manage sell-through, and maintain the look and feel of the store through day-to-day visual merchandising and store actions.
Key ResponsibilitiesPeople Development- Develop and implement effective hiring strategies to meet the needs of the store, including recruitment planning, projected turnover, and leaves of absence.
- Collaborate with the market's Authorized Trainer to coordinate onboarding and ensure new team members receive proper training and acclimation.
- Create a productive and engaging work environment by communicating company objectives and the importance of individual roles in supporting store and company success.
- Lead and execute sales initiatives to achieve key performance indicators (KPIs) and deliver exceptional customer service.
- Resolve customer feedback and address issues promptly, focusing on making it right for customers.
- Direct in-store team members to provide optimal customer service, ensuring timely resolutions to customer inquiries.
- Ensure compliance with scheduling and payroll processes, adhering to policies, procedures, budgets, and applicable laws.
- Manage business disruptions and maintain operational continuity.
- Prior experience in retail management or leadership positions.
- Ability to lead and motivate a team to achieve sales targets and goals.
- Excellent communication and interpersonal skills, with a focus on customer service.
$55,000 - $65,000 per year, based on location and experience.
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