E-Commerce Store Manager

1 month ago

Richmond, British Columbia, Canada Canadian Tire Corporation Full time

Key Responsibilities

  • Oversee the execution of customer experience and resolve customer concerns in a timely manner.
  • Meet established service level agreements for in-store services and order fulfillment.
  • Provide an exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.

Store Operations

  • Ensure visual compliance standards, store maintenance, and pricing standards are met.
  • Lead the implementation and execution of standard operating procedures (SOPs).
  • Deliver annual corporate shrink targets through team education, enforcement of LP and audit standards, and rigid inventory control.
  • Comply with all corporate LP, Cash and Audit, and OH&S policies and procedures.
  • Execute tech shop service programs, including maintenance and compliance standards.
  • Create efficient store weekly scheduling for sales and support functions.

Training and Development

  • Provide continuous feedback and coaching to management and team members based on key metrics and observed behaviors.
  • Create development plans and conduct annual appraisals for management team and direct reports.
  • Develop and lead recruiting and hiring strategy for the store, maintaining a complete team.

Leadership and Motivation

  • Act as a brand ambassador, promoting the store, brands, and people internally and externally.
  • Motivate the team and performance through recognition programs, store contests, customer compliments, etc.
  • Maintain SportChek performance management expectations, including progressive discipline where necessary.
  • Promote and maintain a positive and motivating work environment (safe, inclusive, and empowering).

Requirements

  • Proven ability to coach, mentor, and develop department and store teams.
  • Results-driven with the ability to build and manage daily and weekly game plans for the department and store.
  • Exceptional communication and organizational skills.
  • Superior training and mentoring skills.
  • 3-5 years of retail management experience required.
  • High energy, enthusiasm, and a drive to succeed.
  • Basic computer skills required.

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