Senior Project Manager, Client Services

1 month ago

Toronto, Ontario, Canada proSapient Full time
About the Role

We are seeking a highly skilled and experienced Project Lead to join our Client Services team in Toronto. As a key member of our team, you will be responsible for cultivating a high-performing culture that produces results, managing multiple client briefs, and ensuring client expectations are met.

Key Responsibilities
  • People, Development, and Culture Management: Build a high-performing culture that embodies our core values, create clear expectations, targets, and goals for your team, and drive growth consistently across the team.
  • Sourcing and Project Management: Manage multiple high-volume client briefs, allocate projects to team members, and ensure client needs and expectations are met.
  • Account Management: Assume ownership and client account management responsibility for designated client accounts, provide outstanding customer service, and build valued relationships that encourage growth and increased coverage.
Requirements
  • Industry expertise: Previous experience working directly at an Expert Network company and a strong industry understanding.
  • People Management: Minimum of 1 year of experience managing a team directly in a sales, outbound, or KPI-led environment.
  • Exceptional communication skills across all levels and ability to converse and build rapport with clients and experts alike.
  • Interpersonal skills: Strong collaboration and team skills and ability to approach every aspect of your work with integrity.
  • Drive & Tenacity: Self-confidence to work in a rapidly growing and unstructured business with constant and high-volume workflow.
What We Offer
  • A competitive salary + uncapped commission structure, designed to encourage and reward overperformance.
  • Tenure gifts to thank our loyal staff who help the business grow.
  • An enhanced maternity and paternity package.
  • 15 days annual leave each year + 9 public holidays, inclusive of a week's closure over the Christmas period to fully reset + 20 days of remote work annually.
  • A hybrid working model, featuring three days per week in our modern downtown Toronto office.
  • Team socials and corporate events to encourage collaboration and fun.

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